Returns and refund policy

If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 7 days of delivery, we will exchange it or offer a refund.

All unwanted goods will be subject to a handling charge

We would recommend you use a tracked / recorded delivery method, as we cannot be held liable for missing or damaged goods.

Before returning your item please contact QX Components for authorisation.

For authorisation either call us on 0161 747 1999

Or mail us at: info@qxcomponents.co.uk

All returns must be received within 7 days of receiving a Returns Authorisation.

Any products returned without a valid authorisation will be refused. If you send your item to the wrong address, it may get lost or cause a delay in your refund. If you are unsure please ask a member of the customer service team

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@qxcomponents.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 69 higher Rd Urmston Manchester United Kingdom M41 9AP.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Warranty returns policy

Suspect faulty Goods.

The first step should be to contact us by phone on 0161 747 1999 or by email on info@qxcomponents.co.uk

Our technical people will be immediately involved.

There are many other components on a vehicle that can contribute to faults or perceived faults, we have many years experience and will be able to give relevant detail relating to your vehicle

If we cannot solve the problem this way we would ask you to return the unit or we will arrange to collect using the following procedure:

In the unlikely event that you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of no more than the purchase price. All postage/carriage cost will be paid by us. We cannot be held liable for any additional costs that may be incurred.

Simply return (or we will arrange collection) it to us at the following address.

QX Components
69, Higher Road
Umston
Manchester
M41 9AP

Please note that we will refund the cost of postage up to but not more than the original postage amount.

This applies to faulty goods only.

We aim to dispatch a replacement product, arrange a repair or refund your money within 3 days.
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